Shipping policy
General shipping policy (outside of covid19 delays)
Domestic Orders (U.S. Contiguous 48 States):
Most Domestic orders are shipped via UPS or USPS within 1-5 business days from North Carolina. Orders are NOT shipped on Saturdays, Sundays, Federal Holidays or UPS Holidays. If we receive your order after 9am EST, on a weekend day or holiday, your in-stock order will ship out in the following 1-5 business days. Orders to Alaska and Hawaii are shipped via US Postal Service only. If you need to receive your order by a specific date, please call or email us to check availability and delivery time (please allow up to 6 business days from the day your order ships out for delivery). We will ship via UPS or USPS (shipping carrier used is at the discretion of Kitty Hawk Kites) to physical addresses, PO BOX addresses will only be shipped via USPS. Please double-check your shipping information for accuracy before submitting your order to ensure timely delivery!
"Days In Transit" for estimated delivery times start from the day AFTER the order has been shipped and does NOT include weekend days or Federal/UPS Holidays. For example, if you live in Texas and you place your order on a Thursday after 9am EST, and we shipped your order out from North Carolina on Friday, the estimated delivery time for UPS would be 3-4 business days...giving an estimated delivery day of Wednesday or Thursday of the following week.
If you have any questions about the type or speed of service to choose, please email us at orders@kittyhawk.com or call 252-987-2297 and we will be more than happy to advise you on the right service.
Free UPS/USPS Ground Shipping Offer-Restrictions Apply:
The Free UPS/USPS Ground Shipping Offer applies only to orders placed through our online store (orders placed over the phone do not apply) and is only valid on online orders of select merchandise totaling $99.00 or more (used gear, gift cards, shipping and taxes do not qualify towards the minimum $99.00 purchase). The offer is valid only within the United States 48 Contiguous States (not valid for AK, HI, Military or any International deliveries) for UPS or USPS Ground Delivery Service and may have some exclusions such as Special Orders, Drop-Shipped Orders, Spikeball Game Sets, Kiteboarding Gear, Kayaking Gear, Stand Up Paddleboards, Hang Gliders, oversized or heavy items or multiple delivery addresses. Offer excludes gift card, phone, in-store and special order/drop ship purchases. The Free Shipping Offer is calculated automatically based on qualifying criteria and may include some exceptions and products not stated above or on the flat rate shipping fees below. We will ship via UPS or USPS at our discretion. We will notify you of any changes to your order shipping fee. Offer may be modified or discontinued at any time without notice and may not be combined with any other coupon or offer.
International Orders:
All international orders are shipped via The United States Postal Service unless you contact us to make an alternative shipping arrangements. Oversize or Heavy orders are subject to additional shipping charges and we will notify you if these charges apply to your order. At the time of placing your international order we estimate a general shipping fee and that fee may be adjusted depending on the order and destination. Due to a high level of fraud, Credit Card payments are accepted at our discretion and will only be accepted if the billing and shipping addresses are the same and verifiable (Kitty Hawk Kites reserves the right to cancel orders if all requirements are not satisfied). PayPal payment is also accepted, but must have a CONFIRMED billing/shipping address listed on the PayPal payment and be a VERIFIED PayPal account. All international orders must be shipped to the billing address, orders with different billing/shipping addresses may not be fulfilled and will be canceled at our discretion. All orders must include a telephone number and email address. Kitty Hawk Kites may contact you to request additional information to verify identity/address information to complete your order. We do not accept orders using freight forwarding companies and/or addresses. The full value of the package contents are declared and the receiver is responsible for any and all duties, taxes and fees that may be associated with the shipment (Kitty Hawk Kites will not pay for any associated fees and will not mark the package as a gift). Please contact Kitty Hawk Kites if you have any questions regarding International Shipments. Please be sure to allow ample time for order processing and shipment.
Combined Shipments:
When possible, if a customer submits multiple orders for items that can be combined into one shipment, Kitty Hawk Kites reserves the right to combine the items from multiple orders into one shipment to conserve packaging material and reduce the number of shipments you have to keep track of. We will only combine items from multiple orders if all the items are being shipped to the same address and all scheduled to ship at the same time.
Special Orders/Drop Shipped Orders:
Certain kites are not regularly stocked items and are drop-shipped directly to the customer from the manufacturer. Special Order/Drop-Ship items are subject to a shipping fee that is calculated during the checkout process (free shipping offers are not applied to these items). These items are not available for rush delivery or international orders, please allow ample time for order processing and ground delivery service. All Special Order/Drop-Ship items are Final Sale (NO EXCHANGES, REFUNDS or RETURNS).
Gift Card Orders:
Kitty Hawk Kites gift cards are shipped via United States Postal Service. Please note: gift cards will not be replaced if lost of stolen...please treat your Kitty Hawk Kites gift card as you would cash.